Player’s withdrawal has been delayed

The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. All of that, together with other factors considered in our review, has resulted in Kingmaker Casino having a Safety Index of 8.2, which is a High value. This casino is a recommendable option for most players who kingmaker online casino are in search of an online casino that is committed to fairness.

• Despite repeated assurances, the funds had still not been credited.
• We had requested screenshots of the withdrawal request and any communication with the casino.
• Online casinos frequently impose limitations on the amounts players can win or withdraw.
• He confirmed that this had been his first withdrawal attempt, he had passed KYC verification, and he had not used any bonuses.
• We had marked the complaint as ‘resolved’ in our system after the player confirmed he had received his funds.

Kingmaker’s live casino is spectacular as well and features hundreds of live tables from the likes of Evolution Gaming, Pragmatic Play Live, Bombay Live and Ezugi. Good morning, I am writing to you regarding a withdrawal of 500 euros made from ISU Kingmaker on February 23rd and not yet paid. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties. Discuss anything related to Kingmaker Casino with other players, share your opinion, or get answers to your questions. Kingmaker carries all the biggest games with the potential to spit out over 40 million dollars.

Consequently, we had rejected the complaint as per the player’s explicit request. The player from Finland claimed that his withdrawal had been delayed with no proactive communication from the casino. He confirmed that this had been his first withdrawal attempt, he had passed KYC verification, and he had not used any bonuses. However, the player later reported that his money had been returned to his game account, but he had closed his account. Consequently, we rejected the complaint as per the player’s explicit request.

Withdrawal is not being processed for player.

However, due to a lack of response from her, the case was ultimately rejected, preventing further investigation or resolution. The Complaints Team remained open to assisting her if she chose to resume communication in the future. On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent. When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness.

We had advised the player to wait for 14 days, the usual processing time for withdrawals, before escalating the issue. The player had expressed dissatisfaction with the delay, stating that most casinos completed verification and payout within 1-2 days. We had agreed to keep the complaint open and intervene if there was no development within the two-week timeframe.

Playing at Kingmaker Casino

The player from Germany requested a permanent account closure due to gambling addiction in December, but the account was reopened without her consent. After losing 500 euros upon reopening, she requests a refund, citing her previous communication about her gambling issues. The player from Italy had their account permanently closed due to gambling issues, but it was reopened against their will. They requested the account to be closed again and a refund of their deposits, but only the account was closed without any refund provided. Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them.

When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels. The player from Greece had been trying to withdraw his funds for the past month and had requested to close his account, but no action had been taken. The player from Spain wants to close her account at King Maker Casino due to gambling addiction treatment, but the casino refuses to assist her and requires her to send an email instead. Despite her request, she recently deposited 1300 euros and lost it all.

Languages and customer support options available at Kingmaker Casino are displayed in the table below. Kingmaker Casino is a medium-sized online casino based on our estimates or collected information. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). We factor in a correlation between casino’s size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count. The player from Austria had been waiting for a withdrawal for less than two weeks.